top of page
  • this link takes you to instagram
  • this link takes you to discord

FAQ

  • How long will the delivery take?
    It happens really quick. We try to deliver our order/product as quick and as possible. Depending upon your location and address, the delivery time may vary between 1 - 9 working days.
  • How can I track my order?
    You can track your order once it’s shipped from us. You just have to put the order ID of the product to check the details. You can also track the date for delivery.
  • Will all the products get shipped together?
    Yes, if all the products are ordered at the same time. It may sometimes vary depending on the stock and location.
  • What is the shipping cost?
    We provide FREE shipping for all orders above Rs. 500 in India. A shipping fee is charged only on orders below Rs.500. In addition of Rs.119 has to be paid if they mode of payment is COD.
  • What should I do if I miss my delivery?
    Do not worry. We will try to reattempt it to you again and again unless the delivery of the product is cancelled.
  • Can I change the delivery address or mobile number once I place the order?
    Yes, this can be done. Once the order is placed you get a conformation message on WhatsApp. You can manually change the delivery address and phone number. It will automatically get changed in the database.
  • Can I cancel the order once shipped?
    Order cannot be cancelled once shipped. You can only cancel the order before the tracking ID is assigned.
  • Can I get an express delivery?
    Yes, we also ship express delivery with an additional charge of Rs.399. It usually takes one day to ship locally.
  • How do I return my product?
    To cancel or modify your order just drop us a mail at thekawaistudio@gmail.com
  • What is your return policy?
    At The Kawai Studio we have a customer friendly return policy. You can return the product to us within 12days from delivery. If it’s the gift wrap order you can return the product to us within 30days. For more details check our return policies.
  • When will I get my refund?
    Soon after the product reaches back to us the return will be initiated and will be transferred to account within 2-3 working days.
  • Do I get shipping charges refunded incase of return?
    No shipping charges are non-refundable in case of return
  • Do I need to return the whole order?
    No, absolutely not. You can just return the products which you don’t want.
  • Can I get an exchange or return for a product?
    For an exchange of a product just drop us a mail at thekawaistudio@gmail.com or schedule a pickup from our business address 505 A , Adarsh Nagar , Acharya Kriplani marg , Jaipur ,Rajasthan, 302004 phone number 7742451127
  • what is the Refund policy
    the product is only eligible for refund within 5 working days
  • How to apply for discount code?
    While check out go to coupons and click on the code and Let the magic happen
  • How to contact The Kawai Studio?
    How to contact The Kawai Studio? To contact The Kawai Studio just drop us a mail at thekawaistudio@gmail.com
  • What is the cost of gift wrap?
    To get the gift wrapped for your loved once you just have to pay Rs.25 only.
  • How to measure the ring size?
    Step 1: Take a thin strip of paper, small rope or a string and wrap it around your finger. Step 2: Measure the length of the paper/rope/string that wrapped the finger. That will be the circumference of your ring. Step 3: Use the finger ring size table to match your ring's circumference to the ring size
  • Why was my submitted review not uploaded?
    Your review may be rejected due to a few of the following reasons: 1. Review is not related to the product. 2. Low quality photo submitted. 3. Photos of clothing items should be on you and not lying on bed/hanger.
  • What is the size of the wall scroll?
    70cm x 30cm and 75cm x 40cm
  • How do I join your team?
    What to join our team? Email your CV at thekawaistudio@gmail.com
  • Want to collaborate with us?
    Just drop us a mail at thekawaistudio@gmail.com
bottom of page